Getting Help

Best ways to get support:

Emailing RSS Support

Please use the following etiquette to ensure prompt response to all issues:

  • One issue per email. This ensure each unique issue has its own email for tracking.
  • Descriptive subject line for the email. Putting "Help" as the subject does not help us get work assigned to the correct team member quickly or easily identify common issues.
  • What cluster and/or partition you are running on
  • Provide a description of what you are trying to do and how it is failing.
  • Provide a copy and paste of all debugging work including but not limited to, job file, job number, output file, modules loaded, error messages, etc. Please only use screen shots when copy/paste is not available.

Note: emails seeking support that are sent to individual team members will not be answered.



Subject: Help with sbatch

Dear RSS Team,

I am running into an issue running sbatch on Lewis. Every time I am running my sbatch job with the following options:

#SBATCH --nodes 1
#SBATCH --ntasks 40
#SBATCH --cpus-per-task 1
#SBATCH --mem-per-cpu 15G
#SBATCH --gres gpu:4
#SBATCH --time 0-10:00:00

I receive this error:

sbatch: error: Batch job submission failed: Requested node configuration is not available

A related job id to this error is: 2345670.